Thursday, January 27, 2011

The Importance of a Public Management System

There is no denying the fact that Modern public administration is not just about efficiency; it also involves ideas of democratic participation, accountability and empowerment. There is therefore a constant tension between two main themes: making government efficient and keeping government accountable. There is a corresponding tension between the conception of people as customers, in the context of relations between the state and the market; and the conception of people as citizens, in the context of relations between the state and the society. The influential model of new public management promises to integrate these themes, linking efficiency and accountability together. The 'new public management revolution' has sparked unprecedented interest in attempts to reshape and improve governance, defined as the array of ways in which the relationships between the state, society and the market is ordered.

The radical public service reform programs of the 1980s that began in the UK, the USA and New Zea land have fostered a wave of reform in developed, developing and transitional countries, further fueled by the collapse of the iron curtain and the notion that there are specific models of 'good governance' that have universal applicability. While the most people would agree that developing countries need to create greater efficiency in systems of government and in the provision of the public services to the citizens, there is much less agreement on what kind of state this implies: should we be seeking to reduce the size and scope of the state, or should we be seeking to strengthen State capacity and powers?

It is interesting to note that the World Bank for the first decade or more a proponent of NPM ideas, in its most recent Annual Report reaffirmed the significance of the state in achieving developmental activities, asserted a clear relationship between 'good government' and levels of economic growth, and endorsed a strategy to 'raise state capability by reinvigorating public institutions, while describing the minimalist state approach as 'an extreme view'. If this call for a invigoration of the state is echoed by other aid donors, the millennium may see a return to the main idea of the 1960s: the developmental state. In the context of developing countries, the concept of NPM entered in the form of Structural Adjustment Program, which has been suggested by the international financial institutions like World Bank and International Monetary Fund as conditions of their loan. The macroeconomic approach to continuing internal economic crisis and balance of payment problem of developing nations witnessed a marked shift in the 1980s. The main creditors of the developing world- The International Monetary Fund (IMF) and the World Bank-devised a new therapy to rescue the indebted developing nations from the acute balance of payment crisis, emanating from the world -wide economic turbulence mainly caused by the two major oil price shocks of the 1970s.

According to their postulation, the conventional short-term macroeconomic stabilization policies alone are not sufficient enough to address the macroeconomic disequilibrium of these developing countries as the causes are rooted in the structure of the economy. Therefore, these Breton Woods Institutions devised a new generation of stabilization "Facility" and "Policy based loans". These loans coupled with macroeconomic and sector- level microeconomics policies were packaged together by the Bank and Fund under a neutral sounding brand name of "structural adjustment". Bangladesh is one of the first South Asian countries to adopt the Structural Adjustment Program ,a package of structural and policy reforms sponsored by the World Bank and International Monetary Fund (IMF). In the name of rationalizing the services and optimizing public resources, important public sector enterprises have been privatized while some have been downsized under the structural adjustment.

In view of the above it may be pointed out that the purpose of this article is to explore the elements of New public management in the different western countries before attempting to analyze this extent to which these reforms in government have impacted upon the management of public organization in the developing countries. This should provide a useful context through which to view the introduction of the SAP in Bangladesh.

Think of Twitter As a Mini Public Service Announcement

Twitter is good for non-profits because just like other distribution channels it helps people learn more about your organization. Your strategy for Twitter and other social networking media should be part of your public relations plan. Twitter can be used like a mini public service announcement.

You can use Twitter to alert the public of upcoming events. You can use it engage volunteers and ask for donations. Twitter can be used to update your organizations Facebook status. Yes, you can use this micro- blogging application to tell your organization's story in 140 characters are less.

Twitter is very easy to use you don't even have to get your Information Technology department involved.You can Twitter from your computer, laptop or mobile phone. If you Twitter from your phone you want to have a SMS package, because some cellular providers charge per SMS. Twitter is a lot like text messaging, because it is limited to only 140 characters.

How do you get started on Twitter? It's a fairly easy process. You sign up at the website http://www.Twitter.com. To sign up you need to have an email account. Select a username that represents your organization, then create a password. You can upload a picture to represent your organization. you can also change the background to a custom background for your organization. Complete the bio information on your profile page. Use this section to briefly state your organization's purpose.

On Twitter you have followers, those are the people who read your (tweets) messages. Twitter will help you get your first followers if you allow it to access your email contacts. It will check and see if your contacts are already on Twitter and allow you to automatically follow them. You also have to decide who you want to follow. It's best to follow people in your industry. " You also want to follow local media. Journalist use Twitter as a resource for stories. "Following" are the people who you are interested in reading about. You read there messages(tweets).

Start by publishing Tweeting) information about your organization's cause. Use hash-tags # as key words or categories for your tweets. Use # follow friday to attract attention and gain more followers. # Charity tuesday provides an opportunity for you to engage people

The best Twitter applications (tools) to aid with creating your brand or awareness are:
- Twitter backgrounds-select something that allows to make it your own.
- Twit pic- You can send pictures of events.
- Twitxr- Allows you to upload pictures using your mobile phone

Wednesday, January 26, 2011

Privacy Policy for http://publicservicenews.blogspot.com/

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at ijalrifi666@gmail.com.

At http://publicservicenews.blogspot.com/, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by http://publicservicenews.blogspot.com/ and how it is used.

Log Files
Like many other Web sites, http://publicservicenews.blogspot.com/ makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons
http://publicservicenews.blogspot.com/ does use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitors browser type or other information that the visitor sends via their browser.

DoubleClick DART Cookie
.:: Google, as a third party vendor, uses cookies to serve ads on http://publicservicenews.blogspot.com/.
.:: Google's use of the DART cookie enables it to serve ads to users based on their visit to http://publicservicenews.blogspot.com/ and other sites on the Internet.
.:: Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL - http://www.google.com/privacy_ads.html

Some of our advertising partners may use cookies and web beacons on our site. Our advertising partners include ....
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These third-party ad servers or ad networks use technology to the advertisements and links that appear on http://publicservicenews.blogspot.com/ send directly to your browsers. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.

http://publicservicenews.blogspot.com/ has no access to or control over these cookies that are used by third-party advertisers.

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. http://publicservicenews.blogspot.com/'s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.

Friday, August 20, 2010

Dealing With Public Service Ads on Your Website

Many of us start out with websites that we want to generate some income with, so we think that Google is the one and only solution to our desire or even our need to earn some extra money. And, it's fair to say that a lot of money can be made with the use of Google ads on one's website, but only if they work correctly. Money is made on these ads when relevant ads are posted on our website so that visitors can click on them and we can be compensated for every click! Unfortunately, a good deal of the time one will visit their website only to find that public service ads have been placed on their website by Google, and these ads don't pay at all when your visitors click on them.

You can report the fact that you have had a lot of public service ads on your website to Google, but generally there is not much that Google can do about it. The public service ads are placed on your website when relevant or targeted ads are unavailable, or when Google is simply unable to obtain information from the page to display relevant ads. This can be frustrating when for one reason or another ads that pay are not posted on your website continually. The reason that this is so frustrating is that you have only aligned yourself with Google AdSense to make some cash on your website, even if you are not profiting from it in any other manner.

Luckily, if you are tired of seeing public service ads on your website you CAN do something about it. You don't have to sit by and wait for Google to decide that you are worthy of those ads that pay! You can visit a website such as http://www.defaultads.com which will show you how to monetize public service ads and even alternate the ads shown when Google AdSense, or Chitika, and other content advertising networks cannot accommodate your needs with targeted ads on your webpage. This awesome website can help you out when you load all of your affiliate or other ads into DefaultAds when it quickly generates a link to include in your Google AdSense alternate ad URL.

This system will allow you to make money when you typically wouldn't be making any at all! The best thing about this system is that it is totally risk free. You don't have to worry about the content that will be shown as DefaultAds will only show their ads one out of every 100 impressions and they will be the same size, quality, and will even target the same category that you would target with the Google ads!

Saturday, August 14, 2010

Facts About Public Transport in Berlin

Berlin, the capital city of Germany, is famous worldwide for its historical sites, art museums and beautiful architectural structures. Travellers love to go to Berlin because aside from enjoying the fabulous tourist spots, the city has an amazing public transport system, which enables the visitors to explore the whole city. Aside from that, public transport Berlin is convenient for all tourists because the public transportation staff underwent language training, thus they can speak in English for the convenience of the travellers.
The biggest public transport system in Berlin is called Berliner Verkehrsbetriebe (BVG), and is known as the best mode of transportation when touring around the city. It has a three zone system which is interconnected, and requires you to give only one ticket when you ride the bus to underground, to surface rail and to tram.
The underground network in Berlin does not have ticket barriers. However, it is important that before travelling, your ticket must be validated. There are several spot checks along the way, and you would not want to get caught by the transport officials. So to be sure, you need to validate your ticket in the validating machine before you travel around.
BVG makes sure that tourists are having a fun time in exploring the city. Even during night time, many locals and travellers from all over the world ride the public transport Berlin because of the convenience and comfort that it brings. BVG continues to improve the services and facilities to keep the public transport system a success.
The second biggest transport service in the city is known as S-Bahn Berlin GmBH. It has fifteen lines and can transport daily of more than a million passenger. Just like BVG, S-Bahn Berlin makes sure that it provides excellent service to its passengers. And to encourage the use of buses and trains, it continuously improves its facilities and services. It also uses sulphur free diesel in order to promote a clean and healthy environment.
Another great way of getting around the city is through taxi. Taxi cabs can be found in airports, hotels, and all the main stations of Berlin. But if you want to drive around to explore the wonderful sites, you can use a car. The great thing about Berlin is that it has wide and long roads that are best for driving. And if traffic is your concern, you do not need to worry about it because the city has civilized traffic, so there are no traffic issues.
Now if you want to go around by bicycle, you will definitely have a fun time exploring the city. Berlin highly recommends cycling because aside from being easy to use, it is safe as well. There are various cycle lanes and they are separated from the cars to keep the cyclists isolated from the vehicles, hence you can be assured that driving your bicycle is safe.
Staying in Berlin is definitely a great way to enjoy your vacation. Travellers love to come back to this beautiful city because aside from the fabulous tourist spots and architectural structures, public transport Berlin is great and is a big help in making the tourists easily explore the whole city.

Wednesday, August 11, 2010

Data Management For Improved Government Services

Information is at the core of government activities. Managing data and ensuring it is as accurate and up to date as possible is critical for all levels of government in Australia, from local councils to state or federal departments.

Governments collect a wide range of personal information for a variety of reasons. Voting information, tax information, vehicle registration, criminal records, residency information, child safety -the list goes on and on.

Call centres, letters, email, face to face, citizens interact with government via multiple channels. The rise of e-government has also seen a massive increase in data collected via the internet.

According to Experian QAS government research "Almost 95% consider data quality to be a 'priority' or 'important' - but less than 60% have a data quality strategy in place."

However it is captured, the data government departments' possess is vital and the consequences of 'getting data management wrong' are both wide spread and severe.

1. PUBLIC SAFETY AND RISK MANAGEMENT

Imagine if a social worker arrived at a home to check on the welfare of minors in response to a report of abuse - and the address was wrong. Not only would this be embarrassing for the government department, it could also jeopardise the safety of the young people involved. This is just one of numerous scenarios where public safety could be at risk due to insufficient or incorrect data held by government departments.

There are multiple acts and guidelines pertaining to the mitigation of risk through personal information. For example, legislation relating to background checks on employees working with children, criminal records legislation including the National Offenders Register, public housing records, and elder care records. Even emergency services can be affected by improperly collected or maintained government records.

There are multiple acts and guidelines - from the National Privacy Act to state and local based guidelines on personal information and data quality, as well as legislation pertaining to the mitigation of risk through personal information.

2. REPORTING AND COMPLIANCE LEGISLATION

The introduction of increased levels of compliance and reporting place a greater onus on businesses, and government departments, to ensure they are regularly updating and maintaining accurate information within their databases.

For example, the Federal Government introduced privacy protection legislation in 2001 which proscribes that organisations have an obligation to uphold individual's rights to privacy by regulating the collection, usage and disclosure of personal information. Centralising all of the information a department holds about an individual and ensuring its accuracy is imperative to ensure compliance.

Legal requirements from Federal law state that Government departments must archive data for the past 25 years and demonstrate reasonable care in the maintenance of databases. As it is a well-documented fact that 17% of the Australian population move home every year, it immediately becomes obvious that a 25-year-old database will contain an inordinate amount of inaccurate data. Australia Post advises that every day over 9,000 addresses change.

According to the National Privacy Act, "An organisation must take reasonable steps to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date." Therefore it is a matter of law that the public services has systems and processes in place to ensure the accuracy of data, both when it is initial collected and over the period of time the data is retained.

3. PROCESS IMPROVEMENT

While Government departments span an overwhelmingly diverse range of functions from education and human services through to emergency services, they share a single goal, the provision of quality services to the citizens of Australia.

Although Government departments operate on a decidedly different methodology to the corporate sector, the aim is to operate in the most efficient manner to drive value from the taxpayer's dollar.

Data quality is an aspect often overlooked by government departments, but one that can offer wide ranging benefits to departments across the board. Not only can the accuracy and validation of data prevent fraud and improve security, it enhances co-operation and sharing of information between departments and allows Government agencies to better interact with the citizens they serve.

For example, the quality of data retained by an agency can be instrumental in preventing fraud. Each address in Australia has a unique DPID code assigned by Australia Post. Government programs that overlap each other can use this code as a means to trace cross program involvement (ie. Community Services, Centrelink and Justice). Fraud can be detected via address verification as multiple claims from a single address will be identified instantly.

IMPROVING GOVERNMENT DATA MANAGEMENT

Successful data management requires a focus on deploying the right people, processes and technology and a focus on proactively managing data quality.

There are several steps government departments can take to improve data management and mitigate the consequences of poor data quality.

1. Determine how the data collected will be used. What will you be doing with the data collected? Are there new products, services, legislation that will arise in the near future that will impact on the type of data you need? For example, do you need just address information or are you planning on increasing communication via other methods such as email or phone? Determining what you want to do with the data, or may want to do with the data, ensures that you are capturing the right information from the beginning.

2. Where are the gaps? Look at the data you already possess and see where information is missing. What are the issues your department is most concerned about? How do you communicate these issues to your citizens? For example, a local council can analyse its citizens service utilisation and payment history to build a picture of the services used in the past and predict what they are likely to use in the future. Combined with lifestyle and geodemographic data profiling, the local council can better develop new services and improve communication with their citizens.

3. How good is your current data? Analyse your existing data to determine how well your existing processes are working to capture and maintain accurate data. Do you have multiple entries for the same person or address, how many incomplete records are in your system, how often are the records verified or updated? Once the quality of your current data is assessed, it will be possible to identify where the process is falling down.

4. Put new process in place Data is constantly decaying. Processes need to be developed and implemented to collect, clean and maintain data in a robust and future proof manner. Think beyond today when developing these systems to how you may need to collect and utilise data in the future.

5. Make technology work for you. Technology makes the daunting task of data verification, both at the point of entry and over the lifecycle of the data, much easier. There are tools to standardise the input of information and verify it at point of entry, tools to clean an existing database by verifying address data against Australia Post's Postal Address File (PAF), and even tools to profile your database based on lifestyle or geodemographic information to better target communication.

6. Measure your progress To ensure that new policies, procedures and technologies are providing improvements and return on investment it is necessary to measure the improvement and performance of your data quality on an ongoing basis. This will also offer you the opportunity to identify new areas which may need improvement or ways new technologies may be able to enhance the data quality even further.

WHAT IS THE G-NAF?

The development and launch of the nation's first index of physical addresses and geocoordinates for the corresponding parcel of land was engineered by the Public Sector Mapping Agency (PSMA) in 2004. The key objective of the Geocoded National Address File (G-NAF) is to provide the ultimate source for actual, physical address data.

The G-NAF is the collation of data provided by 15 government agencies, including Australia Post, Australian Electoral Commission and land and mapping agencies. All these data providers send their files of address data and geocoordinate information to the PSMA. These are then compared, given a confidence level depending on how many times that exact address appears on multiple sources and deduped. The ultimate aim is to create the authoritative national database for physical addressing in Australia.

BENEFITS OF GNAF TO GOVERNMENT

1. Service Provision (Federal & State level)

o By understanding where citizens are located, Service Providers such as Centrelink are able to plot their physical locations onto a map and immediately see if existing centres are close to clusters of those in need of assistance.
o A further example is NSW Health who are able to plot the location of citizens and the location of hospitals and doctors. It can then instantly view whether there is adequate service provision to those in need.

2. Local

o Allows more accurate planning as statistical data can be more closely aligned with areas of interest such as shopping centres or high school catchments. This would support more accurate socio-economic and demographic analysis which would in turn lead to improved government policy and delivery of services and support.

3. Emergency Response

o Streamline the incidence response processes and decrease response times
o Emergency crews can pinpoint the exact location of an address
o Houses under immediate bushfire threats can be located and warned with the aid of GNAF
o Beneficial in Counter Terrorism responses. With GNAF, authorities can ensure resources are immediately directed to exactly the right location.

CONCLUSION

Government exists to provide citizens with services in an efficient and cost effective manner. These services range from protecting the welfare of children to providing each household with recycling bins and everything in-between. Without accurate and up to data databases, governments will be unable to fulfil their core purpose and will risk failing in key areas such as risk management, public safety, fraud prevention and guaranteeing the privacy of its citizens. It is therefore critical that government department increase their focus on developing and maintaining quality data management processes.

Monday, August 9, 2010

How to Fix Public Utilities in Africa

Any person travelling to most parts of Africa will notice the level of infrastructural decay in the continent. From roads to electricity, public water system to waste disposal system, the continent continues to struggle to join the league of modern world by not providing necessary services to its citizens.

During the time of Africa's greatest generation, the legends of our 1960s that liberated us from colonization, we saw a continent on the path of continuous progress. It had a virtuoso agricultural system and was revamping the social amenities. Good and durable roads were built and Africa was respected across the regions of the earth.

Those days, the brightest African minds were living in Africa. From Chinua Achebe to Camara Laye, Africa gave the world literary icons. Interesting, as our literature was developing and growing with African voice and writing under the African Writers Series, our engineering was solid. Our engineers were in charge of the railway system which was functional and efficient.

Our engineers built the best roads. Our few water boards were working. The electricity where they were was reliable. Construction houses were not collapsing. Across the universities, there was an aura of order and intellectual haven. The public utilities were functioning and government had access to the brightest African minds to hire and retain.

It was an honor to be working for government because they offered the best package.

But, that was then. Things have changed, for worse. Military governments destroyed that harmony and alienated many Africans to their leaderships. Many left the continent and some vowed never to work for government.

During series of workshops and seminars across Africa last year, I asked groups of students where they would like to work upon graduation. At Universality of Nairobi (Kenya), none of the engineering students I spoke with showed any interest to work in the public utilities.

At Ahmadu Bello University (Nigeria), the brightest of the engineering students noted that public utilities like Nigeria's PHCN (public electricity corporation) and NITEL (public telecom corporation) were lasts on their lists. From Uganda to Cameroon, Senegal to Botswana; government agencies are not attracting the very bests of African talents. These students do not see public utilities as places to build their careers.

In short, the students thought that by working with government, people will think they are not good enough to compete for private sector jobs.

In a seminar in Benin, we made this observation to students: "why do you complain when there is no light considering that the very best among you are not interested in helping to provide that light". They all smiled and said it was none of their problems. We gave a lecture making an argument that any sector that cannot recruit and retain the bests in the land cannot compete.

It does not matter whether this sector is run by government (many public utilities are still monopolies in Africa) or the private sector. The point is that we cannot necessarily expect the governments to give us the best service on electricity, water, etc when the brightest people do not engage in those areas.

When they hire third class graduates, they cannot provide a first-grade service. It is the same analogy where a school district asks a teacher to provide A students when the teacher is not an A grade quality. It is a vicious cycle and can only be broken by getting the right talents in the pipeline.

The best African technical graduates are employed by banks and multinational corporations (MNCs). The few more ambitious and risk taking ones travel abroad. Usually, the ones that make it abroad are above average; at least they pass the visa interviews. Under these conditions, the monopolistic public utilities have to plan with some graduates who may not be on top of their games.

Sure, this does not mean that all those that work in public utilities are not bright; we are discussing averages here. We are aware of first class graduates in these agencies, though we acknowledge that those might have been hired more than a decade ago.

Many of our public utilities are not efficiently managed and lack dynamism you will see in banking or MNCs. The bureaucracy is stifling with usually below average remuneration. To compound all is that many African governments do not see talent drains in the utilities as a problem they have to find a solution.

It makes one laugh when governments issue orders that public utilities in different African countries would double capacity. Nigerian governments have consistently missed targets in this yearly ritual for more than a decade. They promised to raise electricity capacity; they will revise at year end.

On rare occasions, they have small success because they brought in some foreign contractors. But when these expatriates are gone and time to sustain that capacity, you will notice in few weeks, the system has broken. In the good old Africa when public utilities had the brightest stars from universities, competing far better than banking, many nations had better electricity and water than today. Those talents will not just support the capacity, they will improve on them.

So how do you fix this problem?

It is about knowledge and skill - the greatest tool of this century. To modernize and make utilities functioning in Africa, it is time African leaders understand that talent drain in the public is hurting everyone. They must find ways to bring talented Africans to public service to move our continent forward.

This can be done by revamping the system, paying competitively, developing merit based processes and finally entrusting our bests to run our utilities. Fixing Africa's public utilities is perhaps one of the most important competitive weapons the continent can use to reverse brain drain and accelerate economic development in the continent. It is time not to handoff the brightest talents to the private sector.